If you wish to return or exchange an article, please complete the enclosed return form and send it back together with the article in its original condition and packaging. All sale items, including clearance items and items purchased with promotional discount codes are not eligible for return, with the exception of 15% Newsletter subscription code. Additionally, items beyond 30 days of the original purchase date are not eligible for return. If you would like to exchange the article for another item, please place a new order via our online shop www.niisurf.com. Please also note our General Terms and Conditions.
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Condition of the article(s) returned: The customer must return the article(s) carefully packed in a secure package and the article(s) must be in their original condition and ready for sale (unwashed, unworn, undamaged) with tags and sanitary liner attached.
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Return address: the(s) article(s) returned by the customer to the seller shall be sent to the direction indicated in the return form inside your delivery package.
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Return costs: return costs shall be borne by the customer.
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Responsibility for returns: Article returns are the responsibility of the customer. Therefore, the seller recommends that the customer chooses a postal service that allows to track return parcel shipment.
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Returns: if the return of the article in its original condition is validated, the full amount will be refunded in the form of a voucher, within 30 days of receipt of the returned merchandise.
Failure to comply with the procedure and deadlines indicated above, the customer may not make any claims, and the products supplied by the seller shall be considered to be free of defects.
NOTE – Returns via mail will ONLY be accepted for online purchases.
